Malware is the general term for viruses, trojans, spyware, adware, scareware and other unwanted or malicious software. Most malware makes at least some attempt to prevent you shutting it down or removing it. For example, malware can use multiple components that monitor each other so if you get rid of one part, the other parts can put it back again. It may also change your system configuration settings so that your computer will not work properly even if you do succeed in removing the infection. Our experienced engineers can deal with these issues and completely clean your system, usually within a couple of hours.